Not satisfied? Here's everything you need to know about returns and exchanges.
Return Window
We accept returns within 30 days of delivery for unopened products in their original packaging. Products must be unused and in resellable condition.
How to Return
Contact Us
Reach out to our support team at support@nyrene.com with your order number and the reason for your return.
Return Authorization
Our team will review your request and provide a return shipping label if eligible.
Ship It Back
Pack the items securely and use the provided label to ship them back to us.
Refund Processed
Once we receive and inspect the returned items, we'll process your refund within 5–7 business days.
What's Eligible
Unopened products in original packaging
Within 30 days of delivery
Opened or partially used products (non-returnable)
Items purchased through third-party retailers
Refunds
Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to an error on our part (wrong item sent, damaged in transit).
